> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appdoh.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure WhatsApp

> Enable WhatsApp as a communication channel to handle customer conversations directly within Contact Center.

<Note>
  You must [enable Contact Center](/contact-center/enable) for your project before configuring WhatsApp.
</Note>

## Setup Steps

<Steps>
  <Step title="Open Contact Center settings">
    Navigate to your Contact Center dashboard and select the **Settings** tab.
  </Step>

  <Step title="Enable WhatsApp channel">
    * Go to the **Channels** section
    * Find the **WhatsApp** option
    * Toggle the switch to **Enable**
  </Step>

  <Step title="Configure credentials">
    Enter your WhatsApp Business Account details:

    * **App ID** - Your WhatsApp Business Account identifier
    * **App Secret** - A valid access token for authentication
  </Step>
</Steps>

## Next Steps

Once configured, you can:

* Start receiving WhatsApp messages in Contact Center
* Assign conversations to agents
* Set up automated responses and workflows

Visit the WhatsApp Business Platform documentation for help obtaining your credentials.