You must enable Contact Center for your project before configuring Telegram.
Setup Steps
1
Open Contact Center settings
Navigate to your Contact Center dashboard and select the Settings tab.
2
Enable Telegram channel
- Go to the Channels section
- Find the Telegram option
- Toggle the switch to Enable
3
Configure your bot token
Enter your Telegram bot token details:
- Bot Token - Your Telegram bot token obtained from BotFather
Next Steps
Once configured, you can:- Start receiving Telegram messages in Contact Center
- Assign conversations to agents
- Set up automated responses and workflows
- Configure bot commands and quick replies