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You must enable Contact Center for your project before configuring Telegram.

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Setup Steps

1

Open Contact Center settings

Navigate to your Contact Center dashboard and select the Settings tab.
2

Enable Telegram channel

  • Go to the Channels section
  • Find the Telegram option
  • Toggle the switch to Enable
3

Configure your bot token

Enter your Telegram bot token details:
  • Bot Token - Your Telegram bot token obtained from BotFather

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Next Steps

Once configured, you can:
  • Start receiving Telegram messages in Contact Center
  • Assign conversations to agents
  • Set up automated responses and workflows
  • Configure bot commands and quick replies
Visit the Telegram Bot API documentation for more information on bot configuration.