You must enable Contact Center for your project before configuring WhatsApp.
Setup Steps
1
Open Contact Center settings
Navigate to your Contact Center dashboard and select the Settings tab.
2
Enable WhatsApp channel
- Go to the Channels section
- Find the WhatsApp option
- Toggle the switch to Enable
3
Configure credentials
Enter your WhatsApp Business Account details:
- App ID - Your WhatsApp Business Account identifier
- App Secret - A valid access token for authentication
Next Steps
Once configured, you can:- Start receiving WhatsApp messages in Contact Center
- Assign conversations to agents
- Set up automated responses and workflows