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You must enable Contact Center for your project before configuring WhatsApp.

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Setup Steps

1

Open Contact Center settings

Navigate to your Contact Center dashboard and select the Settings tab.
2

Enable WhatsApp channel

  • Go to the Channels section
  • Find the WhatsApp option
  • Toggle the switch to Enable
3

Configure credentials

Enter your WhatsApp Business Account details:
  • App ID - Your WhatsApp Business Account identifier
  • App Secret - A valid access token for authentication

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Next Steps

Once configured, you can:
  • Start receiving WhatsApp messages in Contact Center
  • Assign conversations to agents
  • Set up automated responses and workflows
Visit the WhatsApp Business Platform documentation for help obtaining your credentials.